Is my Light Pad acting up?Updated a year ago

Don't worry, that is normal. :)

Here are some things you thought are defects but actually aren't!

1. Not giving any heat!

- Your Novaa Light Pad is not a heating pad. Sure sometimes it gives warmth (just like all other gadgets like phones, flashlights, they get hot when used), but when it's not giving any warmth, that is totally normal. Getting hot is not a feature of the pads, so we don't consider this as an abnormal behaviour. Also, you still can get all the benefits from your pad even without any heat. 

2.  It's too hot!

- If you think your pad is getting too hot then you can lower the intensity and increase the timer. Example: 80% intensity and use it for 25 minutes.

3. There are no lights when I use NIR!

- Infrared is actually invisible to the human eye that's why you won't see any lights.

4. My lights are blinking!

- We have this feature.You can adjust the frequency from steady to pulse mode (1-999 hertz). 1-10 hertz can feel hotter than increased frequency. Targeting pain works in pulse mode in 2 hertz (just like in the old pad) and if you want healing to improve, try 40 hertz.

If you encounter any other defects, feel free to contact our customer service. Kindly EMAIL us at [email protected] or CHAT with us through www.novaalab.com