No worries! We will replace what needs to be replaced as long as you are within the warranty (1 year from receipt of your order or 2-3 years if you purchased the extended warranty.). If you are outside the warranty period, you may use the NOVAACOMMUN

<p><span style="font-size: 18px;">No worries! We will replace what needs to be replaced as long as you are within the warranty (1 year from receipt of your order or 2-3 years if you purchased the extended warranty.)</span></p><ul><li style="font-size: 16px;">Kindly contact our customer service thru EMAIL (support@novaalab.com) or CHAT here on website.&#xA0;</li><li style="font-size: 16px;">Kindly send us a short video (10 seconds) showing the defectiveness of the device. Example: Loose wire connection of the pad, some lights are not lighting up, the remote is not working.&#xA0;</li><li style="font-size: 16px;">Confirm your shipping address.</li><li style="font-size: 16px;">PLEASE DO NOT THROW your defective devices. We might ask you to send it back to us so we can investigate the issue.</li><li id="isPasted" style="font-size: 16px;">Add shipping insurance so we can replace your order when it&apos;s lost in transit.</li><li id="isPasted" style="font-size: 16px;">For our pads (Light Pad, XL Pad, Ultra Knee and Recovery Pod), we replace the pad if 15% of the lights are not working.</li></ul><p>If you are outside the warranty period, you may use the NOVAACOMMUNITY discount code to get an 11% off on your next order. :)&#xA0;</p>

My Device is Defective

You may order accessories from the website. If you needed a specific spare part (glasses, velcro strap, etc) kindly contact our customer service team so they can process your order. You can send a photo of the spare part that you need just contact ou

<p>You may order accessories from the website. If you needed a specific spare part (glasses, velcro strap, etc) kindly contact our customer service team so they can process your order.</p><p id="isPasted">You can send a photo of the spare part that you need just contact our customer service:&#xA0;</p><p style="background-color: rgb(249, 249, 249);"><span style="font-size: 16px;">You can reach us thru EMAIL - <a data-fr-linked="true" href="mailto:support@novaalab.com,">support@novaalab.com,</a> CALL - (888) 670-9462, and thru CHAT <a data-fr-linked="true" href="//www.novaalab.com">www.novaalab.com</a></span></p><p style="background-color: rgb(249, 249, 249);"><span style="font-size: 16px;">You can also reach us in our social media accounts:</span></p><div data-block="true" data-editor="bpdp1" data-offset-key="1n94v-0-0" style="background-color: rgb(249, 249, 249);"><div data-offset-key="1n94v-0-0" style="background-image:  !important; background-position-x:  !important; background-position-y:  !important; background-size:  !important; background-repeat:  !important; background-attachment:  !important; background-origin:  !important; background-clip:  !important;"><span data-offset-key="1n94v-0-0" style="font-size: 16px;">YouTube: Novaalab</span></div></div><div data-block="true" data-editor="bpdp1" data-offset-key="39eat-0-0" style="background-color: rgb(249, 249, 249);"><div data-offset-key="39eat-0-0" style="background-image:  !important; background-position-x:  !important; background-position-y:  !important; background-size:  !important; background-repeat:  !important; background-attachment:  !important; background-origin:  !important; background-clip:  !important;"><span data-offset-key="39eat-0-0" style="font-size: 16px;">Instagram: Novaalabofficial</span></div></div><div data-block="true" data-editor="bpdp1" data-offset-key="9is87-0-0" style="background-color: rgb(249, 249, 249);"><div data-offset-key="9is87-0-0" style="background-image:  !important; background-position-x:  !important; background-position-y:  !important; background-size:  !important; background-repeat:  !important; background-attachment:  !important; background-origin:  !important; background-clip:  !important;"><span data-offset-key="9is87-0-0" style="font-size: 16px;">Facebook:&#xA0;</span><span style="font-size: 16px;">NovaaLab.com</span><span data-offset-key="9is87-2-0" style="font-size: 16px;">&#xA0;- The Light Therapy Experts</span></div></div><p><br><em>*Please note that even if the Light Pad, XL Pad, Recovery Pod, Knee Ultra and Light Boot have&#xA0;</em><em>the same remote, they all have different connectors so you can only use the designated remote for each device.&#xA0;</em></p>

Accessories and Spare Parts

Novaalab

Replacements

Get to know the Novaa Light Pad 2023

Novaalab Products

How to Clean your Novaalab Products?

Is my Light Pad acting up?

Wavelengths

Porcelain/dental implants

Handheld Devices

RLT for the Face

Getting started with the Novaa Oral Care Pro

Getting Started with Novaa Extra-Strenght Laser

Laser or LED?

Oral Care Pro Light Penetration

Getting started with the Novaa Glow Mask

Novaa Sonic Toothbrush

Product Availability

My device won't turn on

EMF Levels

Product Details

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Order concerns

Changing your order

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Discount codes

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General Questions

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Metal implants

No to Infrareds

Benefits

Getting Started with RLT

Pacemaker

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Red Light Therapy

Neuropathy

Knees

Nerve

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Ailments

Ailment: Cancer