Order concerns
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team through Chat on our website. Please include your order number and the reason for cancellation in your message. Orders can onl
If you have any questions about your order like order ID number, date purchased, invoice, shipping address, quantity of order, etc., kindly contact our customer service: Email: [email protected] or Chat with us: www.novaalab.com
You can still change your order IF your order is not yet fulfilled. If you wish to make some changes, kindly contact our customer service: Email: [email protected] or Chat with us: www.novaalab.com. If your order has been fulfilled, no worries, yo
We can only refund this before we ship out your order.
You can order from our website or you can contact us thru EMAIL - [email protected], CALL - (888) 670-9462, and thru CHAT https://www.novaalab.com/ and we can create the invoice for you. We ONLY sell directly from the website. All payments should
Please visit our website for any ongoing sale, www.novaalab.com. If you have any discount code that doesn't work, kindly try to refresh the page then it should be good. If it still doesn't, don't worry, just contact our customer service and they wil
Thanks for contacting us and really sorry to hear that. It shouldn't have happened at all - especially as it's such a bad thing to have an incomplete/wrong product on arrival. Would you mind doing us a favor of taking a photo of what's included in th
Hi! If you get an email saying you have some items in your cart, kindly check if there are items on your cart in our website. You might have visited our site using the browser on your laptop or phone, etc. If there's none, then you may disregard that
Hello! If you have a price discrepancy like wrong price for more quantities, etc. you may contact our customer service and we will help you with the necessary changes. 🙂