At Novaalab, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit or delivered to the wrong address, please reach out to our customer support team at support@novaalab.com or chat with u

<p>At <strong style="font-size: 16px;">Novaalab</strong>, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit or delivered to the wrong address, please reach out to our customer support team at <strong style="font-size: 16px;"><a href="mailto:support@novaalab.com">support@novaalab.com</a> or chat with us at <a href="//www.novaalab.com">www.novaalab.com</a></strong><span style="font-size: 16px;">&#xA0;with your order number and correct shipping address.&#xA0;</span></p><h3 id="you-may-also-check-your-local-post-office-there-are-times-that-tracking-shows-delivered-but-it-doesnt-get-dropped-off-until-the-next-day-or-so-if-you-still-havent-received-the-item-in-3-business-days-please-contact-customer-service"><span id="isPasted" style="white-space: pre-wrap; font-size: 16px;">You may also check your local post office. There are times that tracking shows delivered but it doesn&apos;t get dropped off until the next day or so. If you still haven&apos;t received the item in 3 business days please contact customer service.&#xA0;</span></h3>

What if my package gets lost?

It usually takes 24 hours (excluding weekends) to get the order shipped out. We offer free shipping within the U.S. with a timeframe of 4-5 business days after the order has been placed. No expedite shipping option for now. The fulfillment team choos

<p><span id="isPasted" style="white-space: pre-wrap; font-size: 18px;">It usually takes 24 hours (excluding weekends) to get the order shipped out. We offer free shipping within the U.S. with a timeframe of 4-5 business days after the order has been placed. No expedite shipping option for now. The fulfillment team chooses the carrier, it changes from time to time depending on the traffic volume.</span></p><p><span id="isPasted">*If you want to request separate shipping options, kindly contact our customer service.&#xA0;</span></p><p><span id="isPasted" style="font-size: 18px;"><strong>International Shipping</strong></span></p><div data-block="true" data-editor="6l1mo" data-offset-key="ik8c-0-0" id="isPasted"><div data-offset-key="ik8c-0-0"><span data-offset-key="ik8c-0-0" style="font-size: 16px;">Yes, we do ship outside the US. Shipping to Canada is free. The shipping days, fee, and taxes vary on location. Shipping to Canada takes 10-15 business days. We also do not send in PO boxes outside the US.</span></div></div><div data-block="true" data-editor="6l1mo" data-offset-key="8vkb7-0-0"><div data-offset-key="8vkb7-0-0"><span data-offset-key="8vkb7-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="6l1mo" data-offset-key="djtd1-0-0"><div data-offset-key="djtd1-0-0"><span data-offset-key="djtd1-0-0" style="font-size: 16px;">We only sell in US dollars. The price conversion in Canadian Dollars will automatically reflect in your card depending on the exchange rate on the day you placed the order. Please take note that customs/taxes/duties fees are not yet included in your purchase.</span></div><span data-offset-key="djtd1-0-0"><br></span></div><div data-block="true" data-editor="6l1mo" data-offset-key="2vjpj-0-0"><br></div>

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